FAQ's

Here are some Frequently Asked Questions.

Any other questions please call us on 01209 219222

  • How do I pay for the unit?

Payment is made by debit or credit card, standing order or BACS


  • When will I have to pay?

        Payment is taken when the unit is occupied and thereafter each month on the same date. If you take the unit on the 10th of the month - future payments will be taken on the 10th of each month thereafter.


  • What cant I store?

The main no no's are:  No living or dead creature, No combustible or flammable materials, No illegal items or goods obtained illegally.


  • Can I change my unit for a bigger or smaller one?

As long as another unit of the size you require is available then yes.


  • Do I need to get my own lock?

No.  We provide high security locks free on loan.


  • Do I need any documents to rent a unit?

Yes we would need to see your Driving License/Passport and a Utility bill/Bank statement.


  • Do I need insurance?

We do not provide insurance but it can be obtained online with 'INSURASTORE.COM'


  • How long can I have the unit for?

Once you are in a unit it is yours for as long as you need it.


  • How do I hand back a unit?

Give us 7 days notice to vacate and any prepaid rent not used will be refunded once the unit has been inspected and the lock and key returned.


  • How secure are the units?

Our units are standard shipping containers with metal lockboxes surrounding the padlock, the yard is covered by 24/7 CCTV, floodlights and a high security coded gate.


  • When can I access my unit?

If it is a ground floor container your access is 24/7.  The 'Top Deck' units and lockers are only accessible during office hours - 08.30 to 5.00 Mon to Fri and 08.30 to 12.00 Sat.


  • Do I pay a deposit?

No we do not require a deposit.


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